What they told us forms the basis of our second Presenting Issues Report.
“The case studies documented in this report fall far below what older people, their families and carers, and the wider community would expect,” OPAN CEO Craig Gear said.
“There are harrowing stories of abuse and neglect, multiple instances of financial mismanagement, cancellation of crucial services and calls to service providers that went unanswered.”
In publishing this report, Mr Gear said, OPAN’s intention was not to point the finger of blame, but to hold everybody in the aged care sector to account.
“By shining a light into the darkest reaches of our aged care system – taking a good, hard look – we can identify the areas that still need our attention and work together to address them.