We’ve seen rapid change in the Australian community over the past year. We couldn’t have anticipated how critical our vision for better service would prove to be.
We’re an agency with the capacity to do things differently. With enhanced online services and continuous improvements across our channels, we’re working to improve the lives of Australians every day.
Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time.
Our contribution to the government’s agenda is reflected in our Outcome Statement which is to: Support individuals, families and communities to achieve greater self-sufficiency; through the delivery of policy advice and high quality accessible social, health and child support services and other payments; and support providers and businesses through convenient and efficient service delivery.