Frontline staff are often the first to notice changes in behaviour, signs of distress, or potential harm.
This one-hour online session equips professionals with the foundational skills and confidence to respond ethically, legally, and compassionately to resident needs and risks—while staying within their role boundaries.
Format
Live online Lunch & Learn session
Duration: 1 hour
Led by an industry expert, this interactive session includes case discussions, communication role-modelling, and Q&A opportunities
What you’ll learn
Types, signs, and early indicators of dementia and cognitive decline
Common mental health conditions in older adults and their red flags
Types and warning signs of elder abuse, plus how and when to escalate concerns
How to apply privacy and consent principles in resident interactions
Practical strategies for ethical, safe decision-making
Ideal for
Village managers and assistant managers
Community coordinators and wellness staff
Customer service and frontline staff supporting older residents
This course will set you up for
Safer, more confident responses to resident distress or risk
A stronger understanding of legal and ethical responsibilities
Compliance with mandatory elder abuse training requirements
You can continue on with a Village Management Industry Diploma.