Watch OPAN’s webinar, recorded in December 2024, to explore what happens when things go wrong with your aged care service, and with the help of our expert panel, delve into effective complaints handling.
Panellists include:
Louise Macleod, Complaints Commissioner, Aged Care Quality and Safety Commission
Amina Schipp, Member, OPAN’s National Older Persons Reference Group
Analou Cariaga, General Manager Quality, Safety and Risk, Anglicare
Craig Gear, CEO, OPAN
You'll also find a list of other resources on the link below.