Senior couple talking to professional woman

Making it easier for senior Australians to access and navigate aged care

Published: 8 November 2021
  • national
  • 8 November 2021
  • Department of Health

The Morrison Government is creating a one-stop-shop to make it easier for senior Australians and their families to connect to aged care services.

Building on the Government’s My Aged Care website and call centre, Services Australia will offer face-to-face support so people can access information about aged care, health and social services in one location.

From next week, senior Australians in an initial 15 Services Australia locations will be able to access My Aged Care face-to-face support from specially trained Aged Care Specialist Officers.

The opening of these services is a further delivery of the Government’s commitment to improving care for senior Australians, as part of its $17.7 billion response to the Royal Commission.