Elder Rights Advocacy (ERV) works across Victoria, and they support families to understand their rights and and how to assert them so that that your voice and opinion are heard.
The service is free, confidential, and independent of the government and aged care providers.
The ERV Intake Team can provide you with information over the phone. If your issue is more complex, they’ll connect you with a professional advocate who will support you in reaching an outcome that meets your needs.
They also deliver free information sessions across Victoria to people receiving aged care services, their families or representatives, and the wider community, including retirement villages and seniors groups.