What are Culturally and Linguistically Diverse consumers looking for from aged care providers?
Everyone in Australia has the right to access quality, inclusive and culturally safe aged care services that cater to their individual needs and respects their background and life experiences. The Australian Government has published the Aged Care Diversity Framework and a series of action plans to help the aged care sector to better cater for the diverse characteristics and life experiences of older Australians. The Framework and action plans were developed following extensive community consultations.
This document captures the voice of people from Culturally and Linguistically Diverse (CALD) backgrounds expressed through those consultations. It is intended both to help people from CALD backgrounds express their needs when speaking with aged care providers and as a resource to support people working in aged care to understand the perspectives of CALD people.