This guideline reflects good industry practice, and the ABA encourages members to use the principles in this guideline to put in place internal processes, procedures, and policies.
The guideline acknowledges that banks play a role in working with customers to support them with their banking needs where they are affected by family and domestic violence. However, it is not the role of banks to deal with the broader implications of family and domestic violence.
This industry guideline:
Explains that financial abuse is a form of family and domestic violence.
Outlines how financial abuse can affect a bank’s relationship with their customer.
Outlines a framework to enable banks to provide consistent arrangements to support their customers who may be affected by family and domestic violence.
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