What Happens During an Investigation?

Firstly, we will gather evidence to establish if abuse, neglect or exploitation is happening - the investigations process includes seeking information from a range of sources including, where possible, the adult. Types of information which can be requested may include: obtaining medical information and opinion about the adult’s decision- making capacity, clarifying and establishing information about the particular concerns, contacting banks to get financial records, conducting property and vehicle ownership searches, talking with the adult’s friends, family and service providers, visiting the adult’s residence, and notifying the attorney of the concerns to seek a response and information about the issues.

It’s important to understand that OPG has a discretionary power to investigate matters and determines the investigation’s scope. This may mean the investigator does not investigate a point raised in a referral that is considered irrelevant to the adult’s decision-making arrangements or interests.