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Aged Care Quality and Safety Commission
A free service for raising concerns about the quality of care or services that are delivered to people receiving aged care services.
The role of the Aged Care Quality and Safety Commission (Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety.
We promote high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.
The Commission has responsibility for approving providers and receiving compulsory reports.
We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations, and we determine compliance requirements to be imposed on providers (such as sanctions). We also resolve complaints about these services. Through our engagement and education work we aim to build confidence and trust in aged care, empower consumers, support providers to comply with quality standards, and promote best practice service provision.