In this Lunch & Learn webinar Katrina will explain the new duty imposed on Registered Providers and individuals nominated as Responsible Persons, and how this duty operates in practice.
The session will examine how breaches of the duty may give rise to regulatory action or civil liability, and the legal pathways available to consumers seeking support, redress, or compensation.
Key discussion points include:
Understanding the statutory duty of care. What the new provider duty requires in practice, including the obligation to take reasonable steps to prevent harm and ensure safe, high-quality care.
Due diligence and leadership accountability. How senior leaders and decision-makers must demonstrate active oversight of compliance, safety, and risk management under the new framework.
Consumer impact and potential remedies. What these duties mean for individuals affected by harm or substandard care, and how they interact with existing complaints, regulatory, and enforcement pathways.
Why this matters. How a clearer understanding of service delivery obligations, and the consequences of breach, supports residents, home care recipients, families, supporters, and aged care professionals.
This session is for aged care workers and leaders, advocates, and community members supporting someone in the aged care system who want a practical understanding of rights, responsibilities, and what happens when care falls short.
We look forward to you joining us for this important discussion.
A little about our presenter:
Katrina Ryan - Legal Education Lead, Aged Care Justice.
Katrina Ryan is the Legal Education Lead at Aged Care Justice, where she develops legal education materials on aged care law, rights, and accountability for the public and the legal profession. She recently led a two-year legal education project on restrictive practices funded by the Victorian Legal Services Board and holds a Juris Doctor from the Australian National University.
About Ageda Care Justice:
Aged Care Justice (ACJ) is a registered charity supporting Australians living in residential aged care or receiving home care, by providing access to legal services, educational material on aged care rights and lobbying for sector reform.
ACJ was formed in 2020 by senior legal and clinical professionals to ensure all Australians receive quality aged care services and are treated with dignity and respect. When a person contacts ACJ, we listen to their issue and connect them with a lawyer with experience in aged care issues who will provide a free legal consultation anywhere in Australia.