Senior woman holding carers hand

Consumers and Families panel

Published: 12 July 2022

We would like to hear from you

The Aged Care Quality and Safety Commission is establishing a panel of people who use or are thinking of using Australian government funded aged care services, their carers and family members. 

We want to know what is important to you, so we can improve how we regulate aged care, and make sure the information we produce is useful and easy to understand. 

What the Consumers and Families panel will do

We will invite panel members to share their ideas and opinions about things such as: 

  • new flyers, video or other resources

  • ways that consumers and the public can interact with us

  • what issues are of most concern to you that we should know about 

  • how we can reach consumers better. 

Panel members will be able to provide input in different ways, depending on their preferences. You might choose to provide feedback by email or phone, or to take part in online or in-person meetings. Participation is voluntary.

We will invite each panel members to participate in around three (3) tasks per year. 

We understand that you may not be able to participate in some activities. There is no obligation to take part in a certain number.

Who can join the panel?

The panel will be made up of current residential and home care consumers, their carers or family members and senior Australians who are considering using aged care services in the future. 

Panel members will join the panel for one year with the possibility of extension.

You can join the panel if you:

  • currently live in residential aged care

  • receive aged care services at home or in community settings

  • are considering accessing aged care in the next 12 months, or

  • are a carer or close family member of a person who currently receives aged care services. 

We are seeking an inclusive panel, including people who live with dementia or disability, as well as First Nations people; people from culturally and linguistically diverse backgrounds; and lesbian, gay, bisexual, trans/transgender, intersex, queer and other sexuality, gender, and bodily diverse people. 

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