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Older Australians trying to access aged care services through My Aged Care will be able to get face-to-face assistance at 15 selected Services Australia centres around the country from next week.
Intended as a 'one-stop-shop' for older Australians and their families, the participating Services Australia sites will be in both rural and metropolitan areas and have Aged Care Specialist Officers available from 1 November.
The new in-person support will be expanded to 80 Services Australia sites, including ten Aged Care Specialist Officers providing outreach support in regional and remote areas, by December 2022.
The chosen Services Australia sites are:
ACT: Woden
New South Wales: Coffs Harbour, Hurstville, Wallsend, Orange
Northern Territory: Darwin
Queensland: Maroochydore, Nerang, Townsville
South Australia: Norwood
Tasmania: Launceston
Victoria: Airport West, Shepparton, Glen Waverley
Western Australia: Fremantle
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