Sometimes, a clear explanation of the Services Australia assessment process and provider costs and fees was all that was required.
However, OPAN’s Presenting Issues Report also documents multiple cases in which older people had been overcharged by their provider.
In some instances, advocates were able to support eligible older people to make financial hardship applications that were backdated and applied to historical fees to achieve a significant reduction in their debt.
To find out how to take financial control of your aged care, you can download the full COTA Presenting Issues Document below.