Photo of hands and laptop with graphic checklists

Mixed report on aged care performance

The Aged Care Quality and Safety Commission’s latest April-June 2023 sector performance report shows there were 2,383 complaints directed against aged care services – down from 2,446 complaints in the previous quarter.

Published: 16 October 2023
  • national
  • 16 October 2023
  • Australian Ageing Agenda

It includes 1,255 for residential aged care, 1,108 related to home care and 20 about flexible care.

Complaints were made against 567 residential aged care services covering 2,751 issues – with medication administration and management continuing to top the complaints list (150).

The upward trend of reportable incidents continues in residential aged care.

The latest figures show 12,885 compared to 12,778 the previous quarter – 4,319 priority 1 and 8,566 priority 2.

Unreasonable force continues to be the most reported incident with 7,368 cases lodged.