Ms Treasure Jennings has been appointed as the new Complaints Commissioner, starting 1 November.
The Complaints Commissioner will:
oversee the receipt, management and resolution of complaints
help older people understand how to make a complaint and how complaints will be resolved
support providers to have systems in place to effectively manage complaints and feedback
Ms Jennings is committed to guiding the community through the transition to the new Act and working alongside Aged Care Quality and Safety Commissioner, Ms Liz Hefren-Webb, to help respond to failures in aged care service delivery and enable older people, their families and carers to pursue complaints.
Complaints can be made directly to the office of the Complaints Commissioner.
Read the minister's media release at the link below.