An important way we learn about things going wrong in aged care is when people share information with us.
If people don’t share their concerns, issues and wrongdoing may not be reported and may go unnoticed.
When you share information, it helps:
to uphold the rights of older people receiving care
to protect and enhance the safety, health, wellbeing and quality of life for older people
to encourage providers to be transparent (open and honest) and accountable
the Commission to identify and respond to risks to older people receiving care.
To make sure people are confident to speak up, there are whistleblower protections in the new Aged Care Act 2024 (new Act).
They protect people sharing information with us where they believe the law has been broken.