The National Aged Care Advocacy Program 2020-2021

This report presents on the common issues in aged care advocacy case work in 2020-21. The key themes that have emerged in this report have reinforced the findings and recommendations made by the Royal Commission into Aged Care Quality and Safety in relation to:

  • Knowledge of and access to the aged care system.

  • Workforce supply and training.

  • An undersupply of home care services.

  • Services not adequately meeting the needs of older people.

  • The interface between health and aged care.

  • A lack of flexibility, choice, and control, particularly for those from diverse and marginalised backgrounds.

  • Quality of care concerns, particularly in the residential aged care setting.