My Aged Care

My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need.

We provides:

  • information on the different types of aged care services available

  • an assessment of needs to identify eligibility and the right type of care

  • referrals and support to find service providers that can meet your needs

  • information on what you might need to pay towards the cost of your care.

We will offer:

  • prompt, reliable and confidential services

  • polite, helpful and knowledgeable staff

  • clear information, available in other languages if you speak another language

  • support to access information if you have hearing difficulties or a vision impairment

  • help to find government funded aged care services

  • prompt resolution of any complaint or concern you have with My Aged Care.

We will always:

  • protect your personal information

  • respect you and the choices you make

  • respect and support your cultural background, sex, sexual orientation or gender identity

  • respect your right to have an advocate

  • inform you about your options, rights and responsibilities

  • explain why, if we are unable to help you, and point you to other assistance that may be available.