My Aged Care is the starting point to access Australian Government-funded aged care services. The phone line and website can help older Australians, their families and carers to get the help and support they need.
information on the different types of aged care services available
an assessment of needs to identify eligibility and the right type of care
referrals and support to find service providers that can meet your needs
information on what you might need to pay towards the cost of your care.
We will offer:
prompt, reliable and confidential services
polite, helpful and knowledgeable staff
clear information, available in other languages if you speak another language
support to access information if you have hearing difficulties or a vision impairment
help to find government funded aged care services
prompt resolution of any complaint or concern you have with My Aged Care.
We will always:
protect your personal information
respect you and the choices you make
respect and support your cultural background, sex, sexual orientation or gender identity
respect your right to have an advocate
inform you about your options, rights and responsibilities
explain why, if we are unable to help you, and point you to other assistance that may be available.